At Elegant Wear World, we are dedicated to providing our discerning clientele with an exceptional shopping experience that reflects the sophistication and quality of our British fashion heritage. Our Shipping and Returns policies are designed with your convenience and satisfaction in mind.
Shipping Information
We are proud to serve customers worldwide, bringing our carefully curated collections directly to your doorstep. Please note that we currently do not ship to Asia and certain remote regions.
Order Processing
All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Times
We offer two shipping options to accommodate your needs:
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Free Shipping – Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
Please Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. International customers are responsible for any customs duties, taxes, or fees imposed by their country.
Returns & Exchanges Policy
We want you to be completely satisfied with your Elegant Wear World purchase. If for any reason you are not entirely happy with your order, our refined returns process ensures a seamless experience.
Eligibility Period
We accept returns and exchanges for most items within 15 days of the delivery date.
Condition Requirements
To be eligible for return or exchange, items must be:
- Unworn and unwashed
- In original condition with all tags attached
- In the original packaging
Non-Returnable Items
To maintain our high standards of quality and hygiene, the following items are considered final sale and cannot be returned or exchanged:
- Accessories (due to their intimate nature and potential for wear)
- Bags (to ensure they remain in pristine condition for all customers)
- Boots & Shoes (as they may show signs of trial wear)
- Breeks (given their tailored fit and specialized design)
- Any items from exclusive collections such as the Axford Collection, Cashmere Collection, or Classic Knitwear Collections that have been customized or altered
If you have questions about whether a specific item is eligible for return, please contact our customer service team before initiating a return.
How to Initiate a Return or Exchange
To ensure a refined and efficient returns process, please follow these steps:
- Contact Us Within 15 Days: Email us at [email protected] with your order number, the item(s) you wish to return or exchange, and the reason for your return.
- Wait for Approval: Our customer service team will review your request and provide a Return Authorization Number (RAN) and detailed instructions within 2 business days. Please do not ship your item without this authorization.
- Pack the Item Securely: Place the item in its original packaging with all tags and labels attached. Include a copy of your order confirmation or the RAN inside the package.
- Ship the Item: Send your package to the following address using a trackable shipping method: Elegant Wear World
8467 Chase Dr
Arvada, CO 80003, USA
Shipping Costs: Return shipping costs are the customer’s responsibility, unless the return is due to an error on our part (such as shipping the wrong item). Original shipping fees are non-refundable.
Refund Process
Once we receive and inspect your returned item, we will process your refund or exchange within 5-7 business days.
Refund Method & Timing
Refunds will be issued to the original payment method used during purchase. Please allow additional time for the refund to appear in your account:
- Visa/MasterCard/JCB: 5-10 business days
- PayPal: 3-5 business days
Exchanges
Exchanges are subject to product availability. If your requested exchange item is out of stock, we will issue a refund or offer an alternative from our distinguished collections, such as our Country or Childrens Collection.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photographs for a prompt resolution. We will arrange a free return and full refund or exchange.
International Returns
As we serve customers globally (excluding Asia and certain remote regions), please ensure you comply with any customs requirements when returning items. We are not responsible for return shipping delays or fees imposed by customs authorities.
If you have any questions or require further assistance, our customer service team is here to help with the same sophistication and care that defines our British fashion heritage.
Email: [email protected]
Thank you for choosing Elegant Wear World, where British elegance meets exceptional customer service.